Privacy Policy

Data controller according to EU GDPR

English Language School Newlands (Administration):
11 Mariendahl Ave
Newlands
7700 Cape Town
South Africa

Conditions of use

Minimum age
The minimum age to use this website is 16 years.

Data Processing

SSL Connection
Your complete connection to this website is encrypted with an SSL certificate from Let’s Encrypt. This protects you from third parties being able to read your communication.

Cookies
Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your device when you browse websites.

At all times you can disable the use of cookies in your browser settings. However, we cannot guarantee that the website will work correctly if you do that.

Cookie Bar
By accepting cookies a separate cookie will be set to save this agreement:

  • cb-enabled 1 year

Session & User-Login
This website might set a cookie, which is used to identify your session and your Login (Backend and Frontend). This cookie is cleared as soon as you close your browser

  • PHPSESSID: until you close your browser

Statistical Tracking
This website uses Google Analytics to analyse our website’s usage.
Google Analytics uses the following cookies:

  • _ga: 2 years duration
  • _gid: 24 hours  duration
  • _gid: 24 hours  duration

Geolocation
This website is trying to serve all prices in a currency used in your region by allocating your IP address to a region. This information in not saved by us and only used for better user experience. For this purpose the following cookies are saved.

  • geo: 1 year
  • geolocation: 1 year and 1 week  duration

Language
This website is trying to serve the content to you in your preferred language. For this purpose a cookie is saved:

  • landingpage: 1 year duration

Chat
Our website includes a direct chat option. For this purpose 2 cookies are saved:

  • uslk_e: 1 year duration
  • uslk_s: 1 year duration

Tracking / Google Analytics
Usage of Google Analytics: This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). ?Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA. On behalf of the website provider Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website provider. Google will not associate your IP address with any other data held by Google. Furthermore, you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en-GB.

You can refuse the use of Google Analytics by clicking on the following link. An opt-out cookie will be set on the computer, which prevents the future collection of your data when visiting this website:
Deactivate Google Analytics.

Further information concerning the terms and conditions of use and data privacy can be found at https://www.google.com/policies/privacy/.

Newsletter
Our website offers the possibility to signup with our newsletter. For this purpose we collect

  • your e-mail address for being able to send you our newsletter
  • your first and last name to be able to personalize your newsletter experience

All data is not saved on our website but forwarded to our newsletter partner Campaign Monitor (Australia). We have signed contracts to ensure high privacy standards as requested e.g. by GDPR in the European Union.

Each newsletter sent contains a link to unsubscribe from our service.

Your data is saved as long as you have an active subscription. When you unsubscribe, we still save your e-mail address only for the purpose of protecting you from receiving unwanted mails in the future. On request we can completely delete any data saved.

Social Media Sharing
The blog of our website offers social media sharing functionalities. If you share one of our pages, this platform receives information about your visit to our website and will add this information to your profile data on their respective platform.

Fonts
This website is using Google Fonts (loaded locally from our webserver).

CDN - Content Distribution Network
This website does not load any files from a Content Distribution Network (CDN).

Forms
This website provides a couple of online forms. Some save their data on the webserver, some send it via e-mail, some forward their data to external services and some combine those functions. Below are the details.

Contact Form
https://www.goodhopevolunteers.com/footer/meta/contact.html
https://www.goodhopevolunteers.com/meta/contact.html
Any form submission in not saved on the webserver and forwarded to the language school via e-mail.

Newsletter Registration
https://www.goodhopevolunteers.com/ (All pages in the footer)
If you register with our newsletter, your data is forwarded to our newsletter provider Campaign Monitor, located in Australia.

Brochure order
https://www.goodhopevolunteers.com/footer/meta/brochure.html
Any form submission is not saved on the webserver and forwarded to the language school via e-mail.

Payment
https://www.goodhopevolunteers.com/meta/services/payment.html
Payments are not handled by our website but only linked to our payment partner Wirecard. We do not save any information entered in this form and only initiate the payment by asking you for your name, amount and type of credit card. By clicking proceed you leave our website and complete the payment at the website of Wirecard. We are only informed of successful transactions.

Data processing agreements

We have data processing agreements with the following companies:

Google
The data processing agreement with Google, Inc. / Google Ireland Limited was signed on May, 2018. Google Analytics only receives anonymized data and you have the option to opt out. For details see Google Analytics section above.

Campaign Monitor
The contract and data processing agreement with Campaign Monitor Pty Ltd, Sydney, Australia was signed on May, 2018. Data is only forwarded if you register with our newsletter service. Campaign Monitor guarantees the same strict privacy and data protection rules and measurements as required by GDPR in the European Union.

Wirecard
The contract and data processing agreement with Wirecard was signed on May, XX YYYY. Data is only forwarded if you decide to make a downpayment via our website. The whole payment process does not happen on our website but is processed on the website of Wirecard.

Third party services

Our website might include content from third parties like YouTube Videos, Google Maps or files from other websites (images, js, css, …). To be able to provide this content, the respective providers receive a request from your browser, which contains your IP address and the referring (our) website. We have no influence on how this data is processed, but depend on the ressources to be able to provide a modern customer experience. If you do not agree with these third party services, please do not use our website. The whole world wide web does not make any sense if linking like this is not allowed.

Exclusion of liability

This website was created with the utmost care. We exclude any liability for damages arising directly or indirectly from the use of this website, unless they are based on intent or gross negligence. On various pages of this homepage are links to other sites on the Internet. We expressly emphasize that we have no influence on the design and content of these pages and therefore accept no liability.

 

 

We are proud member of: